Academy of management of the Ministry of Internal Affairs of Russia (kafndra psihologii, pedagogiki i organizacii raboty s kadrami, docent)
employee
Russian Federation
UDC 159.99
Introduction. The article provides an overview and summary of the main approaches to the concept of “conflict in the staff”, examines the causes and general characteristics of interpersonal conflicts in the departments of the internal affairs agencies of the Russian Federation, and studies the functions and classifications of such conflicts. The authors conclude that the activities of heads of internal affairs departments require not only a high level of professional competence, but also a readiness to provide assistance in resolving various interpersonal and intrapersonal problems. The work of heads in preventing and resolving interpersonal conflicts is highly significant and required, as the success and effectiveness of the staff’s activities depend on prevention and timely correction. Research methods. The analysis of scientific literature reveals the importance of a head’s actions in preventing and resolving conflicts between employees, as well as between superiors and employees. The authors analyse the ways of preventing, regulating and resolving interpersonal conflicts. Results. The study of conflict behavioural strategies made it possible to conclude that, in conflict situations, the research participants are oriented towards using constructive strategies of compromise and cooperation. During the study of aggression in interpersonal relationships, it was determined that most research participants have medium and low levels of this indicator. It enables to assume an insufficient level of overt aggression and unfavourable conflict tendencies.
conflicts, police, behavioural strategies, internal affairs agencies, leadership role, conflict management skills, compromise, cooperation, conflict participants
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