Main activities of heads of internal affairs  departments in resolving conflicts in their staff

Mikhail Marin; Oksana Teregulova

VAK Russia 5.3.3 UDC 159.99

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MAIN ACTIVITIES OF HEADS OF INTERNAL AFFAIRS DEPARTMENTS IN RESOLVING CONFLICTS IN THEIR STAFF Main activities of heads of internal affairs departments in resolving conflicts in their staff

АА Аа

Published in Russian Journal of Deviant Behavior · Volume 5, Issue 3 · Pages 465–476 · Rubric: Psychological research on deviant behavior

Received: 03.06.2025 Accepted: 12.08.2025 Published: 28.10.2025 Language of publication: RUS

Authors

Mikhail Marin

ORCID

Oksana Teregulova

ORCID

Mikhail Marin

Academic degree: doctor of psychological sciences

Science rang: professor

Moscow State Psychological and Pedagogical University Professor of the Department of Scientific Foundations of Extreme Psychology · Russian Federation · Moscow

ORCID

Oksana Teregulova

Academic degree: candidate of psychological sciences

Akademiya upravleniya MVD Rossii Russian Federation

Academy of management of the Ministry of Internal Affairs of Russia docent · kafndra psihologii, pedagogiki i organizacii raboty s kadrami · Moscow

ORCID

ABSTRACT

Introduction. The article provides an overview and summary of the main approaches to the concept of “conflict in the staff”, examines the causes and general characteristics of interpersonal conflicts in the departments of the internal affairs agencies of the Russian Federation, and studies the functions and classifications of such conflicts. The authors conclude that the activities of heads of internal affairs departments require not only a high level of professional competence, but also a readiness to provide assistance in resolving various interpersonal and intrapersonal problems. The work of heads in preventing and resolving interpersonal conflicts is highly significant and required, as the success and effectiveness of the staff’s activities depend on prevention and timely correction. Research methods. The analysis of scientific literature reveals the importance of a head’s actions in preventing and resolving conflicts between employees, as well as between superiors and employees. The authors analyse the ways of preventing, regulating and resolving interpersonal conflicts. Results. The study of conflict behavioural strategies made it possible to conclude that, in conflict situations, the research participants are oriented towards using constructive strategies of compromise and cooperation. During the study of aggression in interpersonal relationships, it was determined that most research participants have medium and low levels of this indicator. It enables to assume an insufficient level of overt aggression and unfavourable conflict tendencies.

KEYWORDS

conflicts, police, behavioural strategies, internal affairs agencies, leadership role, conflict management skills, compromise, cooperation, conflict participants

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